Job Posting
Desktop Support technician
Location:
The Desktop Support Technician provides technical assistance for our users with computers, printers, networking, phones, and office software. This person is a Tier 1 Help Desk Agent. Ultimately, you will ensure prompt and accurate user support and increased satisfaction.
Responsibilities:
- Address user tickets regarding hardware, software and networking
- Conduct remote troubleshooting whenever possible
- Travel to offices when necessary
- Customize desktop applications to meet user needs
- Record technical issues and solutions in tickets and solutions
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create and maintain technical documentation
- Model company security policy adherence
- Maintain inventory information
Requirements:
- Ability to work independently under minimal supervision
- Strong time management and organization skills
- Working knowledge of help desk software, internal and external applications and resources
- Strong client-facing and communication skills
- Advanced logical and analytical troubleshooting skills
- Full understanding of customer service procedures of the company
- Ability to maintain a high degree of business professional behaviors including punctuality, attendance, responsiveness, and dependability
- Sense of urgency and commitment to provide exceptional user service
- Exceptional written and verbal communication skills
- Contribute to a positive work experience
Required Experience:
- High School Diploma
- Three years of experience supporting any or all of the following:
- Windows 7/10
- Office 365
- Basic networking
- Phone systems
Apply Online
