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Desktop Support technician

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The Desktop Support Technician provides technical assistance for our users with computers, printers, networking, phones, and office software.  This person is a Tier 1 Help Desk Agent.  Ultimately, you will ensure prompt and accurate user support and increased satisfaction.

Responsibilities:

  • Address user tickets regarding hardware, software and networking
  • Conduct remote troubleshooting whenever possible
  • Travel to offices when necessary
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in tickets and solutions
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create and maintain technical documentation
  • Model company security policy adherence
  • Maintain inventory information

Requirements:

  • Ability to work independently under minimal supervision
  • Strong time management and organization skills
  • Working knowledge of help desk software, internal and external applications and resources
  • Strong client-facing and communication skills
  • Advanced logical and analytical troubleshooting skills
  • Full understanding of customer service procedures of the company
  • Ability to maintain a high degree of business professional behaviors including punctuality, attendance, responsiveness, and dependability
  • Sense of urgency and commitment to provide exceptional user service
  • Exceptional written and verbal communication skills
  • Contribute to a positive work experience

Required Experience:

  • High School Diploma
  • Three years of experience supporting any or all of the following:
    • Windows 7/10
    • Office 365
    • Basic networking
    • Phone systems

 




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