Loan Processor Job Description

A Loan Processor is responsible for obtaining documentation necessary for approving mortgage applications.  They verify and evaluate documentation including credit reports, income, assets, disclosures, and additional third-party documentation.    A Loan Processor is responsible for providing a superior customer experience upon receipt of the application through closing.   They are expected to communicate directly with the customer and all other partners through the finalization of the experience.

Essential Responsibilities

• Verify loan applications are complete  
• Verifies documentation submitted, confirming the LOS entries coincide with the documentation received, identifying any red flags
• Review and evaluation of borrower’s credit, employment, income, and assets as required by loan program. 
• Responsible for the completeness and accuracy of the loan submission for approval and closing.
• Effectively communicates with customers and all internal and external partners
• Review loan decisions to and address any/all conditions/documentation required for underwriting and closing.
• Effective Manage pipeline meeting established service level agreements, rate lock and purchase agreement deadlines.
• Provides superior service, supporting the Ross culture with every interaction

Job Requirements

• High School Diploma or Equivalent required.
• Minimum of 2 years residential mortgage processing experience.
• Knowledge of RESPA guidelines, general knowledge of all mortgage and consumer lending regulations.
• Excellent communication skills, written and verbal
• Highly organized
• Ability to prioritize and work within strict deadlines and service level agreements
• Ability to work well under pressure
• Ability to adapt to a changing environment
• Available to work overtime if needed.

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