Testimonials

Ashley L.

I had a very pleasant, pain free experience with Ross Mortgage. My realtor set me up with Dione Oliver from Ross. Her and her entire team; Ericka, Judy and Goldie were absolutely wonderful. Everything was so timely and I was able close on my house 2 weeks earlier then we were originally shooting for.


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Kenneth W.

Dione and the crew helped me with my mortgage, from start to finish this gang helped me and guided me through with exemplary service and follow through, they had my back at every turn and handled every situation with grace and professional skill. I would recommend Ross to anyone looking to purchase a home. Hands down, amazing service!


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Heide F.

Dione Oliver she's a star, her and her team make a great team and it made our process in building and purchasing our home a breeze. This is our second time using Ross Mortgage. When we decided to sell our first home Dione helped us on we knew right away we wanted to use Ross mortgage again to help us purchase our second home we were building. The one thing that I loved about Dione and her team is they treated us like family. Buying a home can be stressful but through the whole process we had communication, understanding, and professionalism. They were very knowledgeable and answered questions in a timely manner. Dione is a fighter and her team will fight for the right numbers till midnight if need be. We are very thankful and appreciative of all the hard work herself and her team did to make our dream home possible. They are so great and awesome that they even got us in our home before Christmas so that our six kids could enjoy their new home Christmas morning. Thank you so much you guys deserve more than five stars.


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Jeffery Y.

I have worked with Dione and Cindy in Flint. They helped secure 2 loans. This group is fantastic. Will never use another group. Thank you!!!


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Tina F.

We are so excited to be home owners! We cannot Thank Donna Creason enough for making this whole process so easy. As a first time home buyer, the entire mortgage process was completely new to us. Donna walked us through every step of the way, from our search for our Rural Development home, crunching numbers any time we called through to the closing table, knowing she was right there was so comforting. We highly recommend Donna Creason to all she is absolutely amazing!


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Valerie L.

I was a first-time home buyer in Michigan and not sure what to expect. Ericka and Dion were amazing to work with! They answered all of my questions throughout the process and were prompt to respond. Thanks to their expertise, My closing was ahead of schedule! Thank you, Ericka and Dione! You are amazing!


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Cooper L.

I couldn’t be any happier with what Harry Prisby did for me! He worked so hard on getting me my mortgage, granted I gave him a challenge with my Debt to Income! But I’m so pleased with everything that he did exceeding my expectations! I would recommend Ross mortgage to others in the future when wanting a home mortgage!


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Tabatha B.

We just recently purchased our home, it was our second time and we couldn't remember it all. Thanks to Harry and his team purchasing our home was a breeze. Any questions we would have Harry had answers for. He was always on top of everything. Thank you for all your help thought this process Ross Mortgage.


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Danielle K.

My experience with Ross Mortgage was outstanding. My loan officer, Jenny Miller, was honest, patient, always available and responsive. She often went above and beyond to help ensure I understood the details and was comfortable with the information and options. My experience did not feel at all like a transaction but more like the building of a long term business relationship. I am extremely satisfied with the rate, service and personal attention provided. I would highly recommend Jenny Miller and Ross Mortgage to anyone looking to buy or refinance a home.


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MJ H.

We Retired from the military after 20 years. Finally able to purchase our forever home and decided to go VA home loan route. Ross Mortgage was expert at handling our entire loan process. They were patient with our questions, walking us through every step. Our loan officer Jennifer worked diligently to make sure we were able to close on time. A+ world class service; I highly recommend them!


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Dom S.

I worked with Jenny Miller and her assistant Abby. Honestly, as a first one home buyer, one would imagine being scared inevitably and lost as I was not sure how the processes worked, what I could afford, etc. Jenny did a spectacular job walking me through everything and helping me understand the process. I would recommend Jenny and Abby to anyone!


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Joseph C.

I was a first time home buyer and had no idea where to begin in the mortgage process. My Realtor gave me some information suggested Jenny from Ross Mortgage. From start to finish she was absolutely amazing! I am a full time employee and a full time student so my hours of availability were pretty slim. My realtor showed me a house (now my home!!!) on a Sunday afternoon. I fell in love with it and wanted to write an offer but didn't have a pre-approval letter yet. Jenny, on a Sunday evening, finished my letter for me and sent it so I could place an offer. This wasn't the last time she went above and beyond to help. Every step of the way Jenny and other Ross Mortgage employees made sure that I fully understood what was happening, what was needed, and what the next steps would be. My closing was set at near the end of the year and even though Jenny had a vacation coming up, she didn't stop working to get my loan closed or put anything off for her convenience. She made me feel like her number one priority. She worked diligently and I was clear to close a week and a half early. I kept my original closing date (due to work and school planning) and told Jenny to enjoy her time away. She stayed in touch even on vacation via text and a call on the closing day to make sure that I understood what was happening, knew where my realtor and I were meeting for the closing, and to congratulate me on my new home. From start to finish I felt like I received royal treatment. There's not enough stars for my recommendation for Ross Mortgage and Jenny Miller. Thank you for helping to make my dreams come true on owning my first home!


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Autom D.

This is the second time I’ve worked with Jenny Miller for a mortgage. She is helpful, always available, and professional. Over the last four years she has offered her services several times by helping me with pre-approval and estimating house payments. She is very prompt and respondes within moments. In addition, she helped me to understand every aspect of my mortgage and was very thourough in her explanations. I would highly recommend Ross and Jenny!


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Angie J.

My husband and I were beyond impressed with the service we received from Ross Mortgage. We worked with Jenny Miller and Abby and they were fantastic throughout the entire process. I had heard nightmare stories about how drawn out closing can be on a home so I was truly in shock when we closed within 30 days and that was with holidays! Jenny and Abby kept us in the loop daily and both were truly professional, helpful, and kind throughout the entire process. They made it so easy:) I highly recommend them to anyone looking at purchasing a home.


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Whitney J.

I had a wonderful experience working with Jenny Miller and Abby Hogarth. They were very informative and helpful. They went above and beyond! I’m very pleased with my experience and will definitely recommend them to friends!


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Tom H.

This was my first time purchasing a home, and Ross Mortgage took a lot of the stress and uncertainty out of the process. My loan officer, John Powe, answered all my questions promptly and thoroughly. All of the advice I received from John was honest, and it always felt like Ross Mortgage was working for me. I am very satisfied as to both the rate and customer service I received, and I would recommend John Powe and Ross Mortgage to anyone looking to buy their first house.


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Shonda M.

Jon Striling (Royal Oak) is the BEST always there to answer the phone or email very helpful and very Knowledgeable. Im glad I found the best Team for my Home buying Process I hate we wont be able to keep intouch however I cant wait to Close and be done with it. He has help make ot a little less stressful.


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Nikisha W.

I had the pleasure of working with Jon and his team. They were by far the most professional team I have worked with. They explained things thoroughly, always kept me updated and they moved very fast in the process of closing on my first home. I am very satisfied with the experience with them. Thank you so much Ross Mortgage Company!


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Salyna M.

My experience with Ross Mortgage Corporation was top-notch! Karen Miller treated me like I was her top priority. She walked me through the process, was very quick to reply to my inquiries, I always knew what to expect (never any surprises) and most importantly, she knows her stuff! She made the transaction smooth and that’s very appreciated during the sometimes daunting process of buying a home. Thank you for helping my dreams of owning a home come true!


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Virginia R.

I worked with Kelley. She was so helpful at every step. I wanted to get the closing completed as soon as possible and she was very conscientious about making that happen. I would absolutely recommend her!


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Andrea S.

I recently refinanced my home with Kelley at Ross Mortgage and based on how quick and easy my experience was, I have no other choice than to highly recommend Ross Mortgage. Kelley assisted me in the purchase of my home about 2 years ago as well - so I was already very familiar with Ross Mortgage and the level of service they provide. I returned to them to refinance based on the positive experience I had with them and couldn't be happier with my decision. Kelley and Jon were outstanding, always responding promptly to my inquiries and were extremely thorough. I highly recommend this organization!


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Stephen W.

Thanks to Kim Hickson and the team at Ross Mortgage, my wife and I were able to get a mortgage on our new, forever home. We first called Kim the week after we found our new home and closed barely 6 weeks later. Thanks to Kim's availability, professionalism and attention to detail, the mortgage part of the buying process was something that we never had to worry about. Ross provide a secure, web-based interface to exchange documents and communications about the mortgage process and Kim was always at the end of a phone call or email to answer questions. My wife and I could not have asked for a more transparent and easy to follow transaction. We would highly recommend Ross to anyone for their mortgage needs.


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Ryan C.

I cannot thank Ross Mortgage and specifically Kim Hickson enough for the amazing work she did with our mortgage. As a first time home buyer, the entire mortgage process was completely new to me, and I had actually made the mistake of trying to work through my credit union prior to being referred to Kim. After 4 weeks my bank came back to me and tried to force me into a 20 year mortgage, leaving a very sour taste in my mouth. I immediately called Kim and up against a closing date deadline, she delivered in half the time and made me feel comfortable every step of the way. The one piece of advice I would give to any first time home buyer is to call a professional mortgage company first. The difference between the level of service, professionalism and personalized attention Kim and her team gave me, made my bank look like a second-rate organization. I cannot thank her enough and would STRONGLY recommend her services to everyone I know!


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Kayla K.

This review is so long overdue. Mark Mitchell has helped me through the purchasing and selling transactions of three different homes. I have nothing negative to say about all of his help. He was very knowledgeable and could not have made things go more smoothly each time. The only thing I would change was my interactions with the morgtage processor Celia. I feel like she could be much more professional and helpful in her correspondence. I would recommend Ross, especially Mark to anyone.


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Kelli H.

We transferred in the middle of our mortgage process from a large company to Ross. I can not say enough about how happy we are that we changed! Our mortgage took 21 days from start to finish and anytime we had questions they were answered within 24 hours. They walk you through to process and explain everything! Mary Jagel is the best!!!!! I will be recommending them to everyone we know! Thank you Ross Mortgage!!!


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